All purchases made through our store are considered final. Please ensure you have selected the correct products, sizes, colours, and shipping address before completing your order.
We do not offer refunds, returns, or exchanges for:
Change of mind
Incorrect size or colour selected
Delays in shipping where the order is still within the estimated delivery timeframe
Orders delayed due to customs, weather, carrier delays, or other circumstances outside of our control
If your order is confirmed as lost in transit and has not been delivered, please contact us. Once we have completed an investigation with the shipping carrier and confirmed that the parcel has been lost, we will provide either:
A replacement (subject to stock availability), or
A full refund.
Customers are responsible for ensuring their shipping details are correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you receive the wrong item, please contact us within 2 days of delivery with your order number and clear photographs. We will assess the issue and, where appropriate, provide a replacement or refund.
Nothing in this Refund Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection legislation.